Technology: Point Of No Return

Technology has made an immense impact on the human species, more profoundly than any other development since humans established formal communication about 200,000 years ago. It affects every interaction that we have as humans.  Personally, professionally, and globally. 

People from older generations remember a time when a single phone would ring in the house, not knowing who it was or who it was for, there were five channels on the TV and if you wanted to “like” something that you friend did, you told them in person.  In just a few decades, things have definitely changed.  

Technology has become so ingrained into our daily lives that we no longer appreciate it, we depend on it and that has become kindof a burden. Today, when our computers go down, we can’t work.  When the internet goes down, we can’t communicate, and heaven-forbid, if our phone breaks…we feel as if we are cut off from the world. 

Some HR professionals say that HR technology reduces the human element of “human resources”, but innovative technology companies beg to differ.  They believe that by providing the right technology solutions, it alleviates time-consuming administrative tasks, that allow HR professionals to focus on “human-based” activities such as culture-shaping initiatives, training & employee engagement. There is another argument that says too much technology will eliminate jobs. This is also an area where providers disagree.  It isn’t that technology replaces the human element, it simply changes it.  

“Organizations have two essential types of tasks: Transactional tasks and those requiring judgment and thought. Workers will see different types of automation to complement both types of work, whether that’s robotic process automation (RPA) to take some of the transactional, cut-and-dry activities or a combination of analytics and AI to support judgment and decision-making. This is where organizations need those creative, innovative thinkers who understand how to work with and apply advanced technologies to solve business problems.” – Analyzing the Impact of Technology in the Workplace: Q&A with Jill Goldstein of Accenture | HRTechnologist .com

And how do we attract those “Creative, innovative thinkers”?  You guessed it, with technology.It provides an end-to-end solution that not only helps attract the right candidates but places them in jobs that require critical thinking and creativity.  Keeping talent engaged requires communication, input, and feedback. As any HR professional knows, an engaged workforce is a happy & productive workforce. 

The morale of this story is that, while technology may feel like a burden, we wouldn’t be where we are today without it. Our everyday interactions, our work and even our most mundane tasks are easier and more efficient than ever before thanks to the increased use of automated processes and AI. As this kind of technology continues to evolve, our processes will get better, our quality of life will continue to improve and the way we view technology in our lives will become more positive.  Bright, creative talent will still be needed to manage the technology as it evolves. We look forward to all that the future of technology holds. 

  • Ben Olson, CEO of Essium, LLC