Onboarding bottlenecks don’t just slow the process for staffing agencies; they hinder the new hire experience. By addressing points of delay proactively, you can streamline onboarding for yourself and candidates while also ensuring the result is comprehensive.
Here’s a look at the three best ways to eliminate onboarding bottlenecks.
1. Make It Easy to Access
With most digital systems, the primary barrier to entry and point of friction is securing the needed login. If you use a digital onboarding process that candidates can access to complete paperwork or handle other steps, simplify the login process as much as possible.
One option is to use “magic links.” With those, candidates are shifted directly into the system with a single click or tap, eliminating the need for certain login setup requirements.
Ensuring your onboarding process is mobile-friendly is similarly beneficial. By using a responsive design, candidates can use their preferred devices. Plus, the portability of smartphones makes mobile-friendly options convenient to use, ensuring they can complete the various steps while on the go.
2. Only Ask for What You Need
Onboarding requirements can vary from one candidate to the next, often based on the job they’ll ultimately hold at your company. The issue is that many organizations use a single onboarding process, asking new hires to filter the information to determine which steps they need to take. That strategy is inevitably cumbersome for incoming employees, and it harms their initial experience.
Instead, refine your onboarding to make it adaptable to different types of new hires. Factor in the incoming employee’s job requirements, whether they’re a returning employee, and other details that may alter what it takes to complete all of the needed information based on who they are specifically.
By using that approach, companies are asking only for what they need from that specific candidate. In the end, that strategy ends up simplifying the process for incoming employees, improving the new hire experience and reducing the odds that a critical step will fall through the cracks.
3. Be Responsive to Questions
In many cases, candidates have different priorities and concerns during the onboarding process than companies. As a result, new hires will frequently have questions they want to be addressed as they move forward.
How companies respond to questions matters. Leaving a question hanging harms the new hire experience, potentially leading the incoming employee to make negative assumptions about the organization. Similarly, vague or inapplicable responses also reflect poorly on the organization, often leading to frustrations for candidates.
Make sure you focus on creating a two-way dialog. Additionally, embrace technology that streamlines conducting these discussions. The onboarding solution from Essium simplifies this type of communication, ensuring recruitment agencies can respond quickly and provide the best kind of information at the right moment.
Ultimately, the three approaches above are the best way to eliminate onboarding bottlenecks. Plus, they improve the new hire experience while streamlining internal operations, making them all a win-win.
If you want to use technology to eliminate onboarding bottlenecks and boost the candidate experience, Essium’s solutions can help. Contact us to find out more about how our onboarding technology can benefit your recruitment agency.