Striking a Balance: 4 Tips to Help Your Staffing Firm Balance Technology and Human Interaction in the Hiring

In today’s flooded job market, staffing firms need to find ways to streamline the hiring and onboarding of new employees. And in most cases, they settle on technology-oriented solutions.

Although technology has made it possible for staffing firms to recruit more qualified prospects, many are underestimating the power of human interaction. They tend to focus more on technology to automate the whole process, which may create biases. But as we know, there’s no such thing as a perfect solution.

The main area of concern here is creating a balance between technology and human interaction in the overall recruitment process. However, you don’t have to worry about this. It is as simple as outlined below. Keep reading to learn more.

Use Technology To Support Human Interaction

Technology exists to make our lives easier, but it should not replace face-to-face interaction. It should support the candidate’s experience but not replace it. The software will capture all the crucial prospects’ information and vet them as per your preference. .

Ultimately, the software should act as a companion. For instance, it will help you navigate the hassle of reviewing thousands of resumes submitted to your database. You can also customize it as per your requirement.

Yet, the final decision relies on you but not the software.

Use Technology as a Tool Rather Than an End-All Solution

Technology can’t replace the skill set of an experienced recruiter; it’s just another way to find candidates who fit your client’s needs. In case you use technology as an “easy” way out, you might miss out on qualified candidates who might not be inclusive enough in their job applications.

However, there’s nothing wrong with using technology if it helps you achieve your goals. But don’t expect it to do everything for you. AI cannot think or feel, cannot know what the candidate wants or needs, nor can it decide without relying on instructions.

Instead, use technology to locate potential hires and collect information about them—then get in touch with them directly through phone calls or emails.

Be Selective About What You Automate

Automated assessments can help identify candidates who are a good fit for your company and culture. However, they can’t replace human interaction when it comes to making a final decision on whether someone should be hired or not.

After all, no test can perfectly predict how someone will perform on the job — especially during times of change or challenge.

Consider Using Video Interviews When Appropriate

Video interviews are increasingly becoming popular among job seekers and employers alike because they allow both parties to understand each other’s personalities better. They are great when you have a large pool of candidates and want to narrow down your choices quickly.

Bottom Line

Technology is a double-edged sword that can help your staffing firm tremendously. However, staffing firms should never ignore the power of human involvement.

Whether you’re a small or large staffing firm, hiring from an early stage, or in need of promoting your staff, technology can make all the work easier for you. From simple functions like emailing past applicants to streamlined templates to bootstrap your vacancy listings on our website, Essium can help you with short-term vacancies and filling more full-time positions. Request a consultation today.