Speed and efficiency when placing and onboarding a candidate can set your staffing firm apart for both candidates and clients. A bad onboarding experience can lead to unhappy candidates who are unwilling to work with you again. By putting yourself in your candidate’s shoes, you can identify and eliminate common problems they may face. Here are three potential roadblocks your candidates face during placement and onboarding and how to eliminate them.
3 Ways Staffing Firms Can Eliminate Candidate Onboarding Issues
Lack of Communication
One of the biggest things that can upset newly placed candidates back is a lack of communication. When you fail to communicate after an application, when they have questions about their new placement, or during the onboarding process, they may feel like they have no sense of direction. Additionally, it can negatively impact your candidate retention.
To eliminate this issue, you should have a plan for communicating with applicants and newly placed candidates. Have an automatic message that goes out to them after they apply. Have separate automation for their first day to wish them luck and provide them with any guidance. You should also include key contacts within the communication as well. Introduce them to anyone who may assist them should they have any questions as they begin their placement.
Confusion on What Needs to Be Filled Out
If communication isn’t what it needs to be, there will also be a general sense of confusion for your newly placed candidate. Specifically, they may be confused about the paperwork that needs to be completed and where it should be submitted. Think about all of the information they need to submit before their first day on assignment. Everything from tax documents to policy agreements to employment contracts may need to be filled out.
Remedying this issue can be fairly simple with the right organization in place. First, you must list all of the information newly placed candidates need to fill out. Communication should be provided about what needs to be completed, where paperwork should be submitted, and a deadline for when it is needed. Be sure also to include information for who they can contact in case any questions arise.
Inability to Fax or Scan in a Remote Setting
Today, many applicants are working from a remote office, usually from home. This can make it difficult to have the right equipment handy for scanning and faxing information. Most candidates don’t have a scanner or fax machine in their home office. So, getting some of the paperwork mentioned above turned in during the timeframe can be made difficult.
The easiest way to fix this problem is to get rid of the requirement that they have to scan or fax anything in. There are plenty of programs that allow people to virtually view and sign documents. Find a program that works for your staffing firm’s needs, automate the paperwork process, and eliminate the need for faxing and scanning altogether.
How Can Your Staffing Firm Easily Implement These Tips?
Each of the problems listed above can be addressed by implementing a clear onboarding strategy with the right programs. Essium’s technology can help you alleviate these issues, improve your retention rates, and make the onboarding process as easy as possible. Learn more about the programs offered by Essium today.